What our customers say

I would like to say if it wasn’t for the wonderful help from all the team at property rescue I don’t think we could have coped thank you so much for helping us through a difficult time Kevin & Helen
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I would like to say if it wasn’t for the wonderful help from all the team at property rescue I don’t think we could have coped thank you so much for helping us through a difficult time Kevin & Helen
From the start, Sonia @ Property rescue was helpful and polite and this continued throughout the sale of my home. Every time I rang to discuss anything I was always rang back or emailed with an answer for my query.
I very much appreciate the patience of the team dealing with the sale of my difficult flat. I think if I been the sole owner of a mansion, things would have progressed much easier and quicker. I realised that my flat would not be the easiest kind of property to sell – up so many stairs, even though its location is on one of the most attractive roads in Folkestone, close to the shops and the sea. The sale proved to be pretty complicated, partly as I had a share in the freehold, but particularly when the Land Registry did not have a record of the property. It seemed I was trying to sell something that didn’t exist – a good case of fraud ! I had kept the old and the new leases, so I hope my innocence was quickly established. I had also kept the original certificate of the share in the freehold. I chose Property Rescue because their offer sounded like a good deal. The large room at the back had suffered serious water ingress a few winters ago, when we had heavy rain over a long period. It had been coming in through a cracked chimney stack. The contents of the flat had to be sorted. An electrician had moved most of my belongings into the front room, where I could not see the wood for the trees. Clearing the front room, exposed serious water ingress through the front wall. The fitted carpet had to be replaced and so did some of the floorboards. Property Rescue quickly arranged the renovation in these rooms, and elsewhere, and made the flat more appealing than when I bought it. Complication then arose about who had access to the attic. Again, Property Rescue dealt with this complication in a very timely and efficient way. The sale of the flat took much longer than I had expected, but I appreciate the complications that had to be overcome. “Property Rescue” was a very apt title for the sale of this property – it indeed, had to be “rescued”, A few years previously I sold a retirement flat I had in London, to a similar organisation – they bought it at below market value, then sold it on at a profit. Similarly this took much longer than expected, with I think about 4 solicitors having to liaise with each other. I lost my patience in the end and threatened to make my complaints public. After a week, the successful completion date was agreed – at few hours’ notice. By comparison to this experience, Property Rescue proved to be very pro-active, not earning any complaint like this. Soon afterwards, I sold another flat – by auction this time, because the tenant was repeatedly in serious rent arrears. That was an interesting comparison. One rule of the auction, was that when a bid was accepted, this legally fixed the completion date one month ahead, whether questions had been asked, or had been answered satisfactorily. My buyer told me their solicitor would not have allowed completion to take place, had it not been for this particular rule of the auction. Auction of my flat was not an option, since most of my belongings were piled high into one room. Had the flat been reasonably clear and tidy, then yes, I would have considered an auction, to avoid a long delay. To sum up, I am very grateful for Property Rescue indeed rescuing this property – and me, from any future worry. In my experience, they certainly deserve their honourable name.
The sale of my house to Property Rescue was a little protracted, though this was by no means the fault of the firm, just family matters on my part causing obstruction and delay. I first contacted Nikki Dennison there. She handled the case whilst all the annoyance at other factors got in the way. Mel Rose, Tracy Newman, and Alex Smith have also helped, through to the contract exchange and a few other matters being very professionally handled by Sonia Pace. All the team at Property Rescue have made things run as smoothly as possible in the difficult circumstances and I would like to thank them and have no hesitation in recommending the firm to others. Thanks again, Andrew.
Very helpful though out the process and friendly staff I would recommend their service without hesitation
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