Property News > Over half of letting agents keen on the idea of deposit protection training

Over half of letting agents keen on the idea of deposit protection training

Tenancy deposit protection (TDP) courses would be welcomed by the majority of agents, with 57% suggesting they would be beneficial in a new poll by the Tenancy Deposit Scheme (TDS).

The 57% of agents backed the idea of a short course or workshop on tenancy deposits or resolution. Whilst knowledge on the subject is generally strong, they would be keen to know more. A further 24% said they would be potentially interested in learning more.

A lack of accurate and up-to-date knowledge that could lead to a penalty for non-compliance was found to be the biggest concern for those who advocate further training, cited by 27%. Additionally, not having the evidence needed to support a dispute case and receiving complaints or bad reviews were cited by 25% and 24% respectively. 

Debbie Davies, head of sales and marketing at TDS, said: “With so much changing legislation over the past couple of years, we wanted to ask landlords and agents if they were confident about tenancy deposit protection, as the ramifications for errors can be costly.”

TDS has been providing training to property professions for the past six years, covering TDP and tenancy deposit disputes through its TDS Academy. The courses are now carried out online due to Covid-19 restrictions. 

All attendees of TDS Academy courses are given the platform to expand their understanding when it comes to deposits and disputes in the virtual environment whilst also gaining valuable Continued Professional Development (CPD) points. The academy currently has two courses on offer: The TDS Foundation Course and the Adjudication Workshop.

On the foundation course, landlords and agents are taken though the timelines and requirements of TDP, helping delegates avoid costly errors when registering a deposit. Attendees are also provided with guidance on the lifecycle of a deposit, from when it is registered and repaid to the process of registering alternative disputes. The course also covers common deposit issues, the evidence required, and how to prepare a deduction claim.

The Adjudication Workshop is aimed at property managers, administrators, inventory suppliers, and landlords. Attendees are given guidance on how to think like an adjudicator before they are taken through the Alternative Dispute Resolution service (ADR) and given the chance to look at the kind of evidence an adjudicator looks for in a tenancy deposit dispute.

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